Smart outsourcing to optimize your dental practice workflow.
Streamline your dental practice with dedicated support that saves time, reduces costs, and enhances patient care.
Our Solutions
At DBA, we simplify your dental practice’s operations with tailored services that save time, reduce costs, and enhance patient care. From administrative tasks to compliance audits, our dedicated team seamlessly integrates into your workflow to drive efficiency and growth.
Here are some of the services you can outsource
Call Center Representatives
Our Call Center Representatives use practice-specific scripts to deliver consistent, professional patient interactions, managing appointment scheduling, rescheduling, and inquiries with care and efficiency.
Data Entry Specialists
Our Data Entry Specialists ensure accuracy and efficiency by posting insurance and patient payments, organizing and uploading documents into patient files, and managing pre-approval submissions through insurance portals.
Dental Insurance Verification
Our Dental Insurance Verification experts provide accurate and detailed verification for Medicaid and PPO private insurance, entering custom notes tailored to your office’s requirements and using specialized forms with dental code-specific questions to capture detailed insurance coverage information.
Billing Services
Our Billing Services experts streamline collections by emailing or texting patient statements, contacting patients directly to resolve outstanding balances, and ensuring a professional payment process.
Compliance Team (Chart Auditing)
Our Compliance Experts meticulously audit patient charts to ensure alignment between doctor’s notes, treatment plans, and x-rays, submitting claims only after verifying documentation accuracy and addressing any discrepancies with providers to ensure smooth and efficient claim processing.
Marketing Services
Our Marketing Services experts help dental practices attract new patients and build a strong brand presence. From designing modern websites, managing social media, creating compelling visuals, and running targeted campaigns—these experts can ensure consistent, professional marketing that aligns with your practice’s goals.
We are more than just a service provider
We aim to be an extension of your practice, empowering you to focus on delivering exceptional dental care while we handle the rest.
Why Choose DBA
Dedicated Representatives
Every client is assigned a dedicated Virtual Assistant (VA) who integrates seamlessly into your practice’s workflow. Our VAs are trained to provide personalized, consistent, and professional support that aligns with your specific needs.
Global Expertise
Our team of highly skilled professionals is located in Brazil, Colombia, Mexico, Spain, India, and the Philippines. This global reach allows us to bring diverse expertise to your practice while maintaining cost-efficiency and quality.
Effortless Technology Integration
We work directly within your cloud-based dental software and databases to ensure secure and efficient operations. Practices simply provide:
Dental software logins
Company email access
Cloud storage access for secure, HIPAA-compliant document handling
For seamless communication, we exclusively partner with practices using VOIP phone systems and cloud-based solutions.
Cost-Effective Efficiency
Outsourcing with DBA significantly reduces operational costs while maintaining the highest levels of accuracy and professionalism. With our solutions, your practice can save money without sacrificing quality or patient care.
Focus on Long-term Partnerships
Your success drives everything we do. We build lasting relationships with our clients, working closely to help their practices grow and thrive—because when you succeed, so do we.
Proven Expertise
With over 13 years of experience in the dental field, we’ve partnered with practices of all sizes—from single offices to large DSOs. We understand your challenges and provide solutions designed to overcome them.
What people say about DBA
★★★★★
I’ve been working with Jose for almost two years now, and I can say he’s the best boss I’ve ever had. He always focuses on the positive and tries to help people in any way he can. He’s very thoughtful and respectful. He is always willing to help people learn and grow within our team. As a person, he is careful, funny, and easygoing!
— Gabriela (Call Center Team)
★★★★★
Before I joined Sir Jose’s team, he was already very approachable and welcoming. When I officially joined, nothing changed—he remained just as kind, supportive, and easy to talk to. He cares about his team and always ensures we feel valued and appreciated. I’m grateful to be part of his leadership.
— Dr. Clarissa (Dental Compliance Team)
★★★★★
Working with the DBA team has been a true pleasure! They are dedicated, reliable, and consistently stay on task and on time. Their professionalism shines through in their polite and respectful communication, making collaboration effortless. They take initiative, work diligently, and are incredibly quick learners, adapting seamlessly to new challenges. I highly recommend this team to anyone seeking dependable and skilled remote staff!
— Melanie (Director of Compliance)
★★★★★
DBA has been instrumental in improving our billing, compliance, and call center protocols. Their expertise has increased our patient show rate through a structured appointment confirmation process, boosted patient collections, and strengthened compliance to reduce vulnerabilities. Their professionalism and efficiency make them a valuable partner for any dental practice looking to optimize operations and financial performance.
— Carol (Regional Director of Revenue Cycle)
★★★★★
Our call center team is truly exceptional. They provide outstanding customer service with a positive and professional attitude. They consistently go above and beyond to assist our patients, especially those who may face language barriers, ensuring that every interaction is smooth and stress-free. Their ability to take guidance, embrace constructive feedback, and adapt to any situation makes them an invaluable part of our patient care experience. We are incredibly grateful for their dedication and commitment to excellence!
— Elisa (Front Desk Manager)
Let DBA handle the operational complexities
With DBA running the logistical challenges, you can focus on what truly matters: delivering exceptional care to your patients.